Policies, Terms, & Conditions (Revised as of January 3, 2018)
Promos Made Simple an AMS Business Solution
Thank you for taking the time to review the following basic rules that govern your use of our site, Promos Made Simple an AMS (Advantage Marketing Solutions) Business Solution. Please note that your use of our site constitutes your unconditional agreement to these Terms and Conditions listed below. They are subject to change without notice.
- Neither Promos Made Simple an AMS Business Solution nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. The user acknowledges that such information and materials may contain inaccuracies or errors and Promos Made Simple an AMS Business Solution expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Use of any information or materials on this website is entirely at the risk of the user, for which Promos Made Simple an AMS Business Solution shall not be liable. It shall be the responsibility of the user to ensure that any products, services or information available through this website meet the specific requirements of the user.
- This website contains material which is owned by or licensed to Promos Made Simple an AMS Business Solution. This material includes, but is not limited to: the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for the convenience of the user to provide further information. They do not signify that Promos Made Simple an AMS Business Solution endorses the website(s). Promos Made Simple an AMS Business Solution is not responsible for the content of the linked website(s).
- No link to this website from another website or document may be created without the prior written consent of Promos Made Simple an AMS Business Solution.
You acknowledge and agree that Promos Made Simple an AMS Business Solution may preserve, post content & data, and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: comply with legal process, enforce the Agreement, respond to claims that any Content violates the rights of third-parties or protect the rights, property its users and the public.
By using this Site, you agree that you are solely responsible for actions and communications undertaken or transmitted under your account. Promos Made Simple an AMS Business Solution takes no responsibility and assumes no liability for any Content uploaded or otherwise transmitted by or to you or by or to any third-party, or for any mistakes, defamation, slander, libel, omissions, falsehoods, infringement, obscenity, pornography or profanity you or a third party may encounter.
Promos Made Simple an AMS Business Solution reserves the right but not the obligation to remove any materials it deems objectionable. You hereby agree to waive any claims against Promos Made Simple an AMS Business Solution and its affiliates, contractors, agents and employees for losses, damages and injuries which are based on or relate to communications or materials made available to the Site or posted on the Site by persons other than Promos Made Simple an AMS Business Solution or its affiliates.
You hereby agree to indemnify Promos Made Simple an AMS Business Solution and its affiliates from all claims and expenses, including reasonable attorney's fees, which claims are based on or arise from your violation of any of the provisions of this User Agreement.
WARRANTY OF OWNERSHIP AND NON-INFRINGEMENT
You acknowledge and agree that you will use this Site and any submit information for products, including without limitation, images, content, or artwork, ordered on this Site at all times in accordance with all applicable United States federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity.
You acknowledge and agree that any Content, including but not limited to text, data, photos, graphics, etc. or other material contained or distributed on or through the Site, by Promos Made Simple an AMS Business Solution, its advertisers or other third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use or distribute any Content received through the site without the authorization of the Content owner, except for uses permitted by law. You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute Content available through the Site including code and software, in violation of applicable copyright and other intellectual property laws.
You retain all ownership rights to your Content. However, by submitting images, content, or artwork to Promos Made Simple an AMS Business Solution, you grant Promos Made Simple an AMS Business Solution a nonexclusive, worldwide, transferable license to copy, crop, reproduce, publicly display, and distribute your Content. If your Content is uploaded as a design for products available on this Site, you grant the additional rights set forth in the Non-Exclusive License Agreement.
Under any and all circumstances, no royalty will be owed or paid on the sale or use of any items containing an image which is in violation of any of the provisions of this User Agreement, including but not limited to no royalty on any images that contain objectionable content or are posted in violation of the intellectual property, privacy or celebrity rights of any person or entity.
The intellectual property rights in or relating to the content of any notes, messages, e-mails, postings, letters, ideas, suggestions, concepts or other written materials which you submit or communicate to Promos Made Simple an AMS Business Solution (excluding the Content) will automatically be deemed to be assigned, granted and transferred by you to Promos Made Simple an AMS Business Solution upon their submission or communication to Promos Made Simple an AMS Business Solution, and you agree that the same will automatically become the property of Promos Made Simple an AMS Business Solution and that Promos Made Simple an AMS Business Solution shall be entitled to use, exploit, copy, publish, implement, transfer and in all other ways deal with such materials and all of the intellectual property rights therein in any way and for any purpose Promos Made Simple an AMS Business Solution may elect, forever.
Copyright and Trademark Policy
Promos Made Simple an AMS Business Solution respects the intellectual property rights of others. We ask our users to do the same. Promos Made Simple an AMS Business Solution may terminate the accounts of users who appear to infringe the copyright or other intellectual property rights of others.
WARRANTY OF OWNERSHIP AND NON-INFRINGEMENT
YOU REPRESENT AND WARRANT THAT YOU ARE THE OWNER OF THE CONTENT WHICH YOU SUBMIT AND THAT THE CONTENT DOES NOT INFRINGE UPON THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS (COPYRIGHTS AND TRADEMARKS) OR OTHER RIGHTS OF OTHERS. YOU ALSO REPRESENT THAT THERE ARE NO OUTSTANDING DISPUTES IN CONNECTION WITH THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS IN THE CONTENT OR ANY PARTS OF THE CONTENT.
You agree to defend, indemnify and hold Promos Made Simple an AMS Business Solution and Promos Made Simple an AMS Business Solution’s officers, directors, employees, agents and licensors harmless from all judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney's fees, expert witness fees, and costs of litigation arising out of or based on (a) content you submit, post to or transmit through the Site, (b) your use of the Site, (c) your connection to the Site, (d) your violation of the Agreement or (e) your violation of any rights of any party.
Policy for Copyright Infringement Notice
If you believe that your Content has been copied in a way that constitutes copyright and/or trademark infringement, please notify Promos Made Simple an AMS Business Solution, and provide the following information Notice:
a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright/trademark interest;
b) a description of the copyrighted work and/or trademark claimed to have been infringed;
c) a description of where the claimed infringing Content is located on our Site;
d) your address, telephone number, and email address
e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright/trademark owner, its agent, or the law;
f) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are authorized to act on behalf of the owner of the copyright/trademark interest involved.
To notify Promos Made Simple an AMS Business Solution that an infringement has occurred, email us at email@example.com with the following above information provided. With the approved information above, Promos Made Simple an AMS Business Solution will remove the requested information and images.
All prices displayed on our website are cited in U.S. dollars. We will add shipping and handling fees and, if applicable, sales tax. Promos Made Simple an AMS Business Solution reserves the right to discontinue or change specifications and prices on promotional merchandise and services offered without prior notice and without incurring any obligation to the customer. Products displayed on this site are available while supplies last. Promos Made Simple an AMS Business Solution has the right to refuse service, terminate accounts or remove/edit content.
Promos Made Simple an AMS Business Solution shall not be liable for any act beyond its reasonable control, including, but not limited to, acts or negligence of third parties, equipment failure, unavailability of supplies, strikes, lock-outs, war, fire, flood, or any other Act of God, any law, regulation, or other act or order of any court or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.
If you use this site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.
We have made every effort to display products and colors that appear on the site as accurately as possible. However, the product delivered may deviate slightly from the image viewed on the website due to, but not limited to, the following factors: system capabilities of your computer to display images and colors or manufacturing processes.
Promos Made Simple an AMS Business Solution inspects all art submitted to ensure that it will reproduce well on the promo items selected. In the event that the art is not usable for a quality imprint on our logo products, we will contact you with options. If necessary, we are able to assist you in creating quality artwork for an additional fee. We utilize the most widely used and recommended graphic and layout programs with our powerful graphic systems. Production time will begin after the client’s approval of final production proof.
Please contact us first if rush service is required. If rush service is required and the proof is waived, there is no guarantee of quality, position, or color of final product.
Promos Made Simple an AMS Business Solution makes every attempt to ship exact quantities. Due to our post-production quality control efforts and the high speed of the custom production process, there is the potential for up to 10% over/under runs. We will only invoice for the actual quantity shipped.
Prices listed do not include shipping & handling charges. All merchandise is shipped FOB origin - we prepay shipping costs and add it to the invoice. Merchandise is shipped either via Fed Ex, UPS or truck depending on weight, date needed and delivery location. Unless specified by customer, we will select the most appropriate delivery method based on speed, delivery time, and shipping rates.
Sorry at this time we do not offer international delivery or shipment outside the United States.
Unless stated otherwise, all special offers are subject to the following standard terms and conditions:
- Special Offers are also stated as promotional offers and promotional codes.
- Each special offer may only be used one time per customer.
- Special offers may not be combined on a single order.
- Even when multiple orders are placed at the same time, each product purchased is considered a separate order.
- When qualifying for special offers order size does not include shipping or tax.
- Special offers and coupons are only valid on orders purchased at website pricing.
- Special offers may not be valid on certain items.
- To redeem any special offer, the coupon or promo code must be given at the time of ordering.
All files and information contained in this website are copyright by Promos Made Simple an AMS Business Solution, and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos.
Your use of our website does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of Promos Made Simple an AMS Business Solution.
Our content, as found within our website is protected under United States and foreign copyrights. The copying, redistribution, use or publication by you of any such content, is strictly prohibited. Your use of our website does not grant you any ownership rights to our content.
Our sample policy allows you to check out the item(s) before you buy it. By requesting a sample of our products, you may eliminate any concerns about quality, color and size.
About 80% of our products are available to ship to you without charge to locations within the Continental United States, if you proceed with the minimum order.
Note: Some products do not offer samples or are too expensive to ship. You maybe be able to purchase a non-custom sample product by providing us with a credit card. We will then purchase and ship the requested sample.
Your card will be charged at the time of request and is nonrefundable. However if you proceed with the minimum order of the sample provided, your card will be credited the amount of your sample. For items requested that are not free samples, you will be charged if the sample(s) are not returned within 15 days.
Late Payment & Collection Fees (For New & Existing Customers)
Invoices past due are subject to a monthly interest rate of 2% or a flat fee of $25/month, whichever is greater. Client is also responsible for any additional cost related to collections, such as but not limited to legal and filing fees.
If client is incorporated, the person who originated the order agrees that they have the purchasing authority and will personally guarantee payment, collection, or any fees related to not authorize to approve purchase.
A personal guarantee applies to all business owners on record if collection process needs to be implemented.
As a new customer of Promos Made Simple an AMS Business Solution, we accept Credit Cards (VISA, MasterCard, American Express, and Discover) or a Prepayment Company Check.
Please call for an invoice that will include shipping costs. With your advanced payment (options above) we will process your order and arrange for shipping of your promotional materials.
Please call us if you would like to request credit for your established business. We will provide you with a credit application. Credit applications will take approximately 15 business days for approval.
Promos Made Simple an AMS Business Solution reserves the right to request prepayment of orders even with approved credit. The customer agrees to pay all collection costs, including any attorney fees if applicable for all invoiced or credit approved orders not paid within terms.
Existing Customers with Approved Credit
If you have established credit with Promos Made Simple an AMS Business Solution, invoices will be sent after all of the promotional material has been shipped. Upon receipt of the invoice Promos Made Simple an AMS Business Solution’s financial terms are net of invoice at . Our prices are based on receiving payment within these terms. Promos Made Simple an AMS Business Solution reserves the right to request prepayment of orders even with approved credit.
Promos Made Simple an AMS Business Solution respects your right for privacy and all information gathered through your order is handled with care. We know that when you place your order with Promos Made Simple an AMS Business Solution you are placing your trust in us and we want you to do so free of concern or risk. The personal data that we collect is used to process your order accurately and effectively. Periodically you may receive mail, e-mail or telephone calls from Promos Made Simple an AMS Business Solution in order to update your account.
We've established procedures to protect your personal & credit card information provided online via our secured checkout page. However, this policy does not apply to information we are required to disclose by law, or in cooperation with law enforcement agencies. Our site is secured through SSL (Secure Sockets Layer). Every time you enter a secure site the URL will change from http to https. Your browser may also display a special symbol such as a lock or a key to designate the site as a secure site.
All order processing is done separate from the Internet. We will keep your credit card information on file for your future ordering convenience. We would like to remind you that all your credit card purchases are insured by your credit card company based on your rights under the Fair Credit Billing Act.
In case you do not feel comfortable leaving your credit card information online, please contact our customer care department at 248-565-3568 to place your order over the phone. We can take an e-mail communication however, it is not recommended because it is not encrypted and therefore not a secure method of transmitting your credit card information.
E-Mail List Information
For each visitor that signs up for our e-mail updates, we collect only the information that is requested on the list sign up form. Promos Made Simple an AMS Business Solution never sells our e-mail subscriber list. If you are subscribed to our e-mail updates, but do not wish to receive them in the future, please follow the "unsubscribe" instructions contained in each e-mail.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
Promos Made Simple an AMS Business Solution websites are primarily for business-to-business purposes and transactions and we do not intend to or knowingly collect information on, or target our services or websites to children under the age of 13. We encourage parents and guardians to be active in monitoring their children's online activities.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Promos Made Simple an AMS Business Solution takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Terms and Conditions of Sale
In all cases where we have a check returned for Non-Sufficient Funds (NSF) we will assess a $50.00 fee.
If you are granted payment terms, you agree to pay within 15 days of invoice. Payments not received within 15 days of due date are subject to a monthly interest rate of 2% or a flat fee of $25/month, whichever is greater. Client is also responsible for any additional cost related to collections, such as but not limited to legal and filing fees.
If client is incorporated, the person who originated the order agrees that they have the purchasing authority and will personally guarantee payment, collection, or any fees related to not authorize to approve purchase.
A personal guarantee applies to all business owners on record if collection process needs to be implemented.
Customer agrees that it will not hold Promos Made Simple an AMS Business Solution accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Promos Made Simple an AMS Business Solution be liable for any consequential or special damages. Promos Made Simple an AMS Business Solution will not accept responsibility for any delays caused by the shipping company or consignee. Promos Made Simple an AMS Business Solution will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.
In cases of a must in-hand delivery date, Promos Made Simple an AMS Business Solution does not guarantee the products to arrive on time with a confirmed date of shipment.
The following requirements must be met to qualify for a delivery guarantee:
· Order is shipping to eligible address.
· If you have a specific "in-hands" date, please ensure that there is enough time to produce without incurring rush production fees and/or quicker delivery method.
· The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe weather delay. Also, note that delivery scans might be inaccurate.
· An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
· An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
Promos Made Simple an AMS Business Solution warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to Promos Made Simple an AMS Business Solution by the manufacturer of the goods. Promos Made Simple an AMS Business Solution makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.
We warrant our products to be free from defects in materials and workmanship for a period of 30 days from date of invoice. This warranty is invalid if the customer alters the product in any way or uses same on any equipment for which the product was not manufactured. Our liability is expressly limited to replacement of the defective product only and does not extend to loss or damage resulting from the use of any such defective product or for any loss whether directly or indirectly suffered by reason of the customer's inability to use the product during the time for replacement. We expressly disclaim any liability for negligence or misuse on the part of the customer or ultimate user of the product.
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process.
By choosing to place and order with Promos Made Simple an AMS Business Solution, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots.
Colors- Effort is made to match the printed colors as close as possible to actual fabric colors. However, Promos Made Simple an AMS Business Solution makes no guarantee of color accuracy either in print or on the website.
Washed & Garment Dye Products- Shade and pattern variations are inherent in washed products like denim shirts and garment dyed products. This is normal and should be expected. We recommend washing any garment dyed products before wearing. Do not dry clean.
Heathers- Heather Grey and colors with a heathered look will have 1-11% of fibers other than cotton to achieve the heather appearance even when the style is listed as 100% cotton.
Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted by the carrier.
Your submittal of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by Promos Made Simple an AMS Business Solution of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Promos Made Simple an AMS Business Solution hereby expressly conditions its acceptance of your offer on Promos Made Simple an AMS Business Solution ’ assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Promos Made Simple an AMS Business Solution agree that any contract hereby entered into has been made and is to be construed to Michigan State Law.
Promos Made Simple an AMS Business Solution is required by law to collect all applicable state and local taxes for services and goods shipped to Michigan. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate before your order is placed.
Sales Tax Exemption
A sales tax exemption certificate must be provided in order to make tax-free purchases of items and services that are taxable. This includes most tangible personal property and some services. The purchaser must give Advantage Marketing Solutions a properly completed certificate at the time of the sale. Purchaser will be charged taxes without the proper documents. Purchaser may request a tax refund if they provide the proper documents within 90 days from the time of purchase.
You may use an exemption certificate if, as a purchaser:
- you intend to resell the property or service.
- you intend to use the property or service for a purpose that is exempt from sales tax.
- you make purchases as an agent or employee of tax-exempt nonprofit organizations or government entities.
Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Promos Made Simple an AMS Business Solution will make every effort to comply with your cancellation request. If we have already processed your order and are still able to cancel your order with our supplier, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.
We make every effort to accurately estimate shipping charges. From time to time, we may underestimate the shipping charges on your order. In such event we may make reasonable adjustments to your shipping charges.
While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change published prices of product offered on our site at any time. If a published site price is incorrect on an item you have quoted or ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.
We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.
Promos Made Simple an AMS Business Solution offers great pricing and service. To make sure you never have to choose between service and price, if you find the same item at a lower price within 15 days after the invoice date, we’ll match that price and even give you 10% off your next order. It’s that simple. Just give us a call and let us know where you found a price that beats ours. As long as it is the same item with the same options, we’ll match any price, no questions asked.
- If you find a lower online price on an identical item from a Competitor’s website, email customer service via email, at firstname.lastname@example.org with the following information for a price match review.
- The email must include a current screen shot from the Competitor's website clearly showing the item, quantity, details, features, size and price. The screen shot must be dated within the last 15 days.
- We will review your request and reply within 5 business days. Promos Made Simple an AMS Business Solution does not guarantee a price match. If a lower Competitor price cannot be matched, we will provide a best price offer.
- We may limit the quantity we sell of the price matched item, particularly if the other Competitor has set a limit.
- We may not match Competitor's special event prices (e.g., grand opening, anniversary, clearance, closeout, timed sales, and holiday or liquidation sales).
- Coupons and other promotions or discounts will not apply to the Price Match price.
- Price Match only applies to the product price and not delivery charges.
- This policy is subject to change without notice and is part of the terms and conditions.
From time to time, Promos Made Simple an AMS Business Solution may update and revise this Terms and Conditions and Privacy Statement to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Privacy Statement, we will revise the "last updated" date at the top of this Statement. Because we reserve the right to modify this Terms and Conditions and Privacy Statement at any time, please make sure that you review it frequently.
Refund, Return & Claims Policy
Use of this website agreeing to comply with and be bound by the following return and refund policy.
1. Refund Consideration: Only merchandise received within fifteen (15) days will be given return consideration. Requests to return goods will be reviewed by the Customer Service Department. Approval must be obtained PRIOR to any return of merchandise. A Return Authorization Number will be assigned upon approval. Shipments not having this authorization will not be accepted. Details must be provided as to the reason for the return, quantity involved, and Promos Made Simple an AMS Business Solution Order number. Once return has been authorized and merchandise received by Promos Made Simple an AMS Business Solution, credit or refund will be issued. Returns incur a 20% inspection and restocking charge. Only full cartons will be accepted and any non-saleable merchandise will be deducted from exchange, credit or refund amounts. WE DO NOT ACCEPT UNAUTHORIZED RETURNS.
2. Except in the case of manufacturing defects, we are unable to accept returns on personalized/custom promotional items. No returns on printed, washed, or decorated merchandise. All sales on closeout items/styles are final.
3. In the event you change your mind about your order during pre-production, please for a full refund. However, once your order has been completed with your custom request, we are unable to refund your purchase price.
4. Some blank items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 20% restocking fee. This fee is based solely on the fee requirements of our suppliers.
5. All returns due to customer ordering error are subject to a 20% restocking fee.
6. Title to merchandise passes to purchaser when delivered to carrier. Carrier acknowledges receipt of merchandise properly packaged and in good condition. It is the purchaser's responsibility to note any visible or concealed damages, shortages, or overages on the delivery receipt IMMEDIATELY UPON DELIVERY and to initiate the claims process with the delivering carrier.
7. Visible Damage: Instruct delivering carrier to note nature and extent of damages on freight bill. Notify carrier's office of damages and request inspection of merchandise.
FILE CLAIM FOR DAMAGES AT ONCE! Filing a claim with the delivering carrier will allow you to make an adjustment for full value or replacement of merchandise.
8. Concealed Damage: If damage is noticed when merchandise is unpacked,
Notify carrier's office immediately and request inspection of merchandise. Do not destroy packing materials until delivering carrier has inspected merchandise and the claim filed.
9. Overages and Shortages: We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.
10. Please check your order for defects immediately upon arrival, as there are no returns after 15 days from receipt of order.
12. Returned items must be in new, saleable condition.
13. Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. If after reading these guidelines, you have a specific question regarding any issue; please for explanation or assistance.
14. Product Warranty: We warrant our products to be free from defects in materials and workmanship for a period of 30 days from date of invoice. This warranty is invalid if the customer alters the product in any way or uses same on any equipment for which the product was not manufactured. Our liability is expressly limited to replacement of the defective product only and does not extend to loss or damage resulting from the use of any such defective product or for any loss whether directly or indirectly suffered by reason of the customer's inability to use the product during the time for replacement. We expressly disclaim any liability for negligence or misuse on the part of the customer or ultimate user of the product.
15. Changes: From time to time, Promos Made Simple an AMS Business Solution may update and revise this Refund, Return & Claims Policy to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Refund, Return & Claims Policy, we will revise the "last updated" date at the top of this Statement. Because we reserve the right to modify this Refund, Return & Claims Policy at any time, please make sure that you review it frequently.